If you have any questions you can ask us via email or on our social media :)

The boring bits...

A few little points to make sure we're all on the same page :)

  • Our orders are posted via Royal Mail unless agreed otherwise.
  • Orders will take from 2-5 weeks unless agreed otherwise. Please do not hesitate to contact us during this time.
  • We pack our orders as well as we can to make sure they are not damaged. If your item is damaged please contact us directly as soon as possible.
  • We do post outside of the UK. However, you must understand that this is at your own risk once it has left the UK.
  • All Hats are made to order which reflects the dispatch time.
  • We do not offer refunds as our products are bespoke.
  • Our hats are one size.
  • If you have not received your order within 3 working days from postage please contact us direct.
  • We will share your photos that you have tagged us in on our social media.
  • We love making hats and hope your love them too.